Refund policy
Return and Refund Policy
Thank you for shopping with Pantheon Outfitters. Each item we sell is made-to-order, which means it is custom printed just for you. Because of this, we do not accept returns or exchanges for reasons such as wrong size selection, change of mind, or buyer’s remorse.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order at info@pantheonoutfitters.com. Include your order number and clear photos of the issue so we can evaluate the situation. Once verified, we will send a replacement at no additional cost or issue a refund to your original payment method.
Non-Returnable Items
Because of the custom nature of our products, we cannot accept returns for:
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Wrong size ordered
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Change of mind
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Items that have been worn, washed, or altered by the customer
Refunds
If your return is approved for a defective or incorrect item, you will receive either a replacement or a refund issued to your original payment method. Refunds typically appear within 5–10 business days depending on your payment provider.
Shipping Costs
You will not be responsible for shipping costs on defective, damaged, or incorrect items. However, Pantheon Outfitters is not responsible for shipping costs related to non-defective returns, which are not accepted under this policy.
Contact
If you have any questions about your order or this policy, please reach out to us at info@pantheonoutfitters.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.